Customer Terms and Conditions

Great American Auto Transport (GAATCO)
Effective Date: 7/1/2025
Website: www.gaatco.com

These Terms and Conditions (“Agreement”) govern your use of the services provided by Great American Auto Transport (“GAATCO”, “we”, “us”, or “our”). By placing a vehicle transport order, you (“Customer”, “you”, or “your”) agree to the following terms:

1. Services Provided

GAATCO is a licensed auto transport broker, not a carrier. We arrange for the transportation of your vehicle(s) through third-party motor carriers that are licensed and insured.

2. Booking & Payment

• A broker fee is charged upon booking and is separate from the carrier’s fee.
• The remaining carrier fee is due upon delivery and may be paid directly to the driver via cash, cashier’s check, or other agreed payment methods.
• All quotes are valid for 7 days unless otherwise specified

3. Cancellation & Refund Policy

Please refer to our full Refund Policy for complete details.

• You may cancel prior to dispatch for a refund of the broker fee.
• No refund will be issued once a carrier has been assigned or dispatched.

4. Carrier Responsibility

• The assigned carrier is responsible for pickup, transport, and delivery.
• Carriers are required by law to carry a minimum of $750,000 in liability insurance and cargo insurance.
• GAATCO is not responsible for loss, damage, or delays caused by the carrier or force majeure events (e.g., weather, traffic, mechanical failure).

5. Vehicle Condition

• The vehicle must be in operable condition, unless disclosed otherwise at booking.
• You are responsible for removing all personal items, valuables, and loose parts.
• A bill of lading will be completed by the carrier at pickup and delivery for condition reporting.

6. Delivery Times

• All pickup and delivery dates are estimated and not guaranteed.
• Delays may occur due to weather, traffic, driver availability, or mechanical issues.

7. Customer Responsibilities

You agree to:

• Be present (or assign someone) at both pickup and delivery.
• Ensure your vehicle is ready for transport (gas under 1/4 tank, no leaks, operable brakes).
• Pay the agreed amount to the carrier upon delivery unless pre-paid in full.

8. Damages & Claims

• Any damage must be noted on the bill of lading at delivery.
• Claims must be filed directly with the carrier’s insurance.
• GAATCO may assist in resolving disputes but is not liable for damage or loss.

9. Disclaimer of Liability

GAATCO shall not be liable for:

• Damage not noted at delivery.
• Delays in transport.
• Items left in the vehicle.
• Mechanical failures during transport.

10. Governing Law

This Agreement shall be governed by the laws of the State of Colorado, without regard to its conflict of laws principles.

11. Contact Information

For questions or disputes, please contact:

Great American Auto Transport
Email: support@gaatco.com
Phone: 347-542-6662
Website: www.gaatco.com