Effective Date: 8/1/2025
At Great American Auto Transport (GAATCO), customer satisfaction is a top priority. This refund policy outlines the conditions under which a broker fee may be refunded for services rendered through our auto transport brokerage.
The broker fee is a non-refundable fee charged for coordinating the transport of your vehicle with a licensed and insured carrier. This fee covers administrative costs, route planning, and securing a carrier for your shipment.
A refund of the broker fee may be issued only under the following circumstances:
The broker fee will not be refunded under the following conditions:
To request a refund, please contact our support team:
Include your full name, order number, reason for the request, and proof of payment if applicable.
Once approved, refunds will be processed to the original method of payment within 5–7 business days. You will receive an email confirmation once the refund has been issued.
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